All projects · NEX
Chatbot
From stock to order without leaving the chat, with a person always one click away.
- Client
- NEX
- Year
- 2026
- Industry
- Automotive / Tyre distribution
- Role
- PM · UX-UI · Development
- Channels
- WhatsApp · web widget
- Users
- Workshops and sales team
Live
The assistant as a widget on NEX's website: it answers with cards instead of paragraphs, showing availability per warehouse, the account price and the order confirmation.
↗ Open full screen
Context
An AI assistant serves NEX's workshop customers on WhatsApp and on the web. It checks stock, places orders against the B2B account and classifies every conversation. From the dashboard, the team sees in real time what the bot is doing and with which tools, and can take over at any moment.
Screens
Data shown is anonymized.
A conversation handled by the bot
The bot answers, checks stock and creates the order; every tool call is visible with its timing. On the right, the workshop’s B2B account and the conversation events.
A person takes over
When needed, someone on the team takes over. The bot pauses, the handover is logged and the conversation changes colour.
Conversation inbox
Every open conversation, with its category, who is handling it and unread messages.
Chat components
Customer, bot and human bubbles, tool calls, handover notices, quick replies and incidents with photos.
What we built
Answers you can act on
Cards instead of paragraphs: availability per warehouse, account price and order confirmation, with quick replies for the next step.
A bot that works with tools
It checks stock, the B2B account and orders in the ERP, and every call is visible in the conversation with its result and timing.
Real-time inbox
Every conversation, classified as availability, order, return, billing or technical, with who is handling it at each moment.
A person one click away
Anyone on the team can take over. The bot pauses, the handover is logged and the conversation can be handed back to the bot.
Who is writing, at a glance
The bot in teal, team members in navy and the customer in white. The same code marks the status of each conversation in the inbox.
Stack
- PHP
- Laravel
- React
- WhatsApp Business API
- LLM con herramientas
- Integración ERP
Visual system
Navy for people, teal for the bot.
- NEX navy#0B2265
- Bot teal#12A594
- Bot bubble#EAF5F3
- Human notice#FDF3CF
- Incident orange#F97316
- Background#F4F6F9
- Aa
Nunito
The whole chat and dashboard interface